Hospice Volunteer Training

It is critical to make volunteering as easy as possible with continued support and resources to make each volunteer feel empowered to make a true difference. Online training is long overdue and ease of independent study will create a new stream of people into the lives of hospice patients. Begin Course

Comments About Hospice Volunteer Training Online

Hospice Volunteer Training Online offers a comprehensive view of the history of hospice practice with the fundamental principals of medical, personal, and spiritual care for patients and their families. ---------------------------------- For those for whom a day training program is not an option, the online capability provides an ideal way to complete the training using a home computer. ---------------------------------- The lessons provide a firm knowledge base, and the tests are brief and pertinent. When several trainees complete the series, we bring them into main office to meet a member of each component of the Interdisciplinary Team for a wrap-up session that lasts three to four hours. -------------------------------- Online training offers an ideal way to initiate hospice training not only for individuals, but for nursing homes and churches. I recommend it highly." --------------------------------- I am a Volunteer Services Manager in Phoenix Arizona and I have to say that this course far exceeded my expectations! Now that I have completed the course I will submit it to the CEO for approval to use as a portion of the Volunteer Training Program replacing some of the current modules, (which will cut costs for future trainings, save time for the field staff, and hopefully keep those interested.) -------------------------------- I can't wait to have my volunteers start doing this training themselves. Our organization is in a drastic transition, and I am proud to say that we are having "Growing Pains"! Your program has been able to help me help my Organization tremendously! I can't wait to write to you later and tell you our success.

Boomer Retirement Town: Staying Put and Changing the Nation – AARP Bulletin Today

Staying Put: (Sign photo by Kenneth Wiedemann/iStockphoto. Town photo by Michael Shake/iStockphoto)

Town photo by Michael Shake/iStockphoto

Every so often, Ann Bulk thinks about retiring to some bucolic spot in the Carolinas where her pet greyhounds would have room to run. But then she looks around her modest, two-story townhouse in a Prince William County, Va., subdivision, 25 miles west of Washington and reconsiders. “This is home to me,” she says. “It’s what I’m familiar with.”

At 58, Bulk isn’t really close to retiring. She supports herself on her salary as the human re­sources manager at a Sears store, supplemented by a modest income from making and selling jackets and raincoats for greyhounds. Her daughter, Vanessa, 26, is living with her while looking for work. And Bulk has her own 84-year-old mother, now in an assisted living facility nearby, to think about as well. “I’ve got a sense of roots here,” says Bulk, who moved to the area when she was 23. “I figure I lived here, I’ll die here.”

She’ll have company. It has been 50 years since the country’s first age-segregated retirement community—Sun City, outside Phoenix, Ariz.—opened its doors and stamped its leisure-filled and cloistered vision of growing older on the national psyche. Sun City and its many imitators are still going strong, but when the results of the 2010 U.S. Census begin filtering out in December, the numbers will show a 50-plus America that looks a lot more like Ann Bulk: many members in multi­generational suburbs that not so long ago were considered preserves for young families; many with grown children living nearby or even at home; and huge numbers of people approaching or past the end of their working lives who are choosing to stay put, rather than light out for golfing territory.

This trend to “age in place” isn’t new. Despite the Sun City stereotype, people over 50 have always been less likely to migrate than people in their 20s and 30s. But the census will show that the number of older Americans and the median age of the nation have ballooned. The extraordinary number of boomers, whose first members turn 65 next year, means they will be far more noticeable in the places they age than their predecessors. And they will be aging in every corner of the country. The fastest growth in the 55- to 64-year-old cohort during the past decade occurred in Western states like Oregon, Arizona and Idaho, and in New England. Even the state with that group’s slowest projected growth, New York, saw a 33 percent rise, according to William Frey, a Brookings Institution demographer who has studied the boomer and World War II generations.

“You used to think of places that attracted seniors as specialized retirement communities” like Sun City, Frey says. “Now, in effect, most of America will be a ‘retirement’ community.”

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Blacks, Hispanics With Heart Failure Less Likely to Use Hospice – BusinessWeek

Blacks, Hispanics With Heart Failure Less Likely to Use Hospice

Despite increase in services, racial disparities persist, study finds

MONDAY, March 8 (HealthDay News) — Blacks and Hispanics with advanced heart failure are much less likely to turn to hospice care than whites, even though blacks in particular are more likely to develop the condition, a new report finds.

Heart failure, in which the heart weakens and can’t beat effectively, is the second most common diagnosis for people in hospice care, which is designed for people with only months to live. Only cancer sends more people to hospice.

Researchers found that blacks were 40 percent less likely to receive hospice care for heart failure than whites, and Hispanics were 50 percent less likely.

“Our findings document significant racial differences in hospice use and show that overall increases in the availability of hospice services in the 1990s have not erased racial differences in hospice utilization,” study author Dr. Jane L. Givens, a scientist at the Hebrew SeniorLife Institute for Aging Research, said in a news release from the institute.

Only about 30 percent to 50 percent of people who suffer from advanced heart failure live beyond a year. Researchers report that many people with advanced heart failure don’t go to hospice, even though it is frequently recommended.

The study appears in the March 8 issue of the Archives of Internal Medicine.

More information

The U.S. National Library of Medicine has more on hospice care.

– Randy Dotinga

SOURCE: Hebrew SeniorLife Institute for Aging Research, news release, March 8, 2010

Copyright © 2010 HealthDay. All rights reserved.

Why is the hospice benefit underutilized for Blacks and Hispanics?

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They accuse me of giving up because I chose hospice…

My patient says he has gotten the word about his pancreatic cancer.  Surgery equals a death sentence based on current status.  He accepts his prognosis because he asked the question ‘if there are treatments, how much time will i give me?” and the answer is possibly a few months.  The patient did not give up.  As a matter of fact he is fighting for his right to quality days – for whaterver time remains.  It seems to be such a difficult shift from curing to doing everything possible to manage symptoms and allow the patient and family to pursue different goals.  I am proud of this person.  He says he made an informed choice, wants to make sure pain management is started early, and that he wants his family cared for after his death.  He wants his family at peace with his decisions and that he has been given the gift of knowing there really is a limit on his time here.  He says most never get the opportunity to finish the unfinished business.  I hope I can be such a person when the time comes.

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Researchers question end-of-life practices at nursing homes – McKnight’s Long Term Care News

Check out this website I found at mcknights.com

The news is not surprising. Palliative care is misunderstood – suffering needs defined.

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Elderly ICU, hospital patients might survive longer at home, research suggests – McKnight’s Long Term Care News

Check out this website I found at mcknights.com

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Truth may hurt but deceit hurts more: communication in palliative care — Fallowfield et al. 16 (4): 297 — Palliative Medicine

Truth may hurt but deceit hurts more: communication in palliative care

L J Fallowfield

Psycho-Oncology

V A Jenkins

H A Beveridge

Healthcare professionals often censor their information giving to patients in an attempt to protect them from potentially hurtful, sad or bad news. There is a commonly expressed belief that what people do not know does not harm them. Analysis of doctor and nurse/patient interactions reveals that this well-intentioned but misguided assumption about human behaviour is present at all stages of cancer care. Less than honest disclosure is seen from the moment that a patient reports symptoms, to the confirmation of diagnosis, during discussions about the therapeutic benefits of treatment, at relapse and terminal illness. This desire to shield patients from the reality of their situation usually creates even greater difficulties for patients, their relatives and friends and other members of the healthcare team. Although the motivation behind economy with the truth is often well meant, a conspiracy of silence usually results in a heightened state of fear, anxiety and confusion not one of calm and equanimity. Ambiguous or deliberately misleading information may afford short-term benefits while things continue to go well, but denies individuals and their families opportunities to reorganize and adapt their lives towards the attainment of more achievable goals, realistic hopes and aspirations. In this paper, some examples and consequences of accidental, deliberate, if well-meaning, attempts to disguise the truth from patients, taken verbatim from interviews, are given, together with cases of unintentional deception or misunderstandings created by the use of ambiguous language. We also provide evidence from research studies showing that although truth hurts, deceit may well hurt more. ‘I think the best physician is the one who has the providence to tell to the patients according to his knowledge the present situation, what has happened before, and what is going to happen in the future’ (Hippocrates).

Key Words: communication • palliative care • truth

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Adobe eLearning Suite Giveaway!!! | eLearning 3.0

We are giving away 1 full copy of the Adobe eLearning Suite!!!

The rules are simple: 1) Signup for our newsletter & 2) Post a link to this post & the hashtag #eLearning30 on Twitter

A drawing will be held Monday, March 15, 2010 at noon (EST).

A special thanks to the folks at Adobe for sponsoring this giveaway!

The Adobe eLearning Suite (Window version) includes:

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Deformed Dog Gets Second Chance At Life – With Hospice

GREENVILLE, S.C. — Just like the Disney character ‘Bambi,’ a little puppy at the Greenville County Humane Society had a hard time standing up on her own.

 

The Labrador retriever mix started out life fine. She was quickly adopted out at the Humane Society. But a few weeks later, the adopter had to bring her back. The puppy had gone through a sudden growth spurt. Her bones had outgrown her muscles. The medical care was going to be costly.

 

“The minute I saw Bambi, I was just devastated,” Sue Canniff said.

 

Caniff runs the foster care program and the Greenville County Humane Society.

 

The little dog that couldn’t hold herself up was quickly named Bambi by the staff. They tried to think of a way to heal her to give her a fairy tale ending.

 

“It was almost as if her legs were twisted,” Canniff said.

 

Normally, dogs that Canniff sends to temporary homes are getting over a case of kennel cough, or some other mild illness. But Bambi’s needs were much greater. Her legs were facing in, and she was walking on the sides of her feet.

 

Canniff took Bambi home with her and started to think of a game plan.

 

She knew she could get a veterinarian to donate her time, but the medicine and supplies needed to cure Bambi were not in the budget.

 

“There was a therapy they hadn’t tried but were willing to do for us,” Canniff said.

 

Two months before this happened, a $5,000 gift from the Graham Foundation came into the Humane Society. It was earmarked to help dogs who needed more advanced medical care while being fostered.

 

Canniff knew this was the ticket to Bambi’s medical recovery.

 

A veterinarian agreed to perform a medical procedure she’d never done before on Bambi. The idea was to wrap heavy bandages and stints around the little pup’s legs. If it worked, the legs would straighten while they grew. If it didn’t, they’d have to think of another course of treatment.

 

After several weeks of wearing what looked like casts and eating a special diet, it was time to unwrap the bandages.

 

To Canniff and the rest of the staff’s surprise, Bambi’s legs straightened.

 

They were weak, Canniff said, but straight as an arrow.

 

Bambi quickly realized her new ability to get around and within no time, Canniff said Bambi was able to take off and demand to be chased.

 

Now, it was time for Bambi to be up for adoption a second time.

 

“Bambi was not being adopted,” Canniff said. “She was actually in the kennel for two weeks before she finally found her perfect home.”"

 

Then one day Melissa Henderson walked into the shelter looking for a puppy. The staff told her about Bambi and she went to see the little pup while she was being given a bath.

 

Henderson wasn’t convinced at first. She toured the rest of the kennel and checked out other dogs.

 

When she saw Bambi put back in her kennel, she knew it was meant to be.

 

Bambi’s kennel was lined with before and after pictures of her medical procedure. Henderson could relate.

 

“I lost my leg 10 years ago in a motorcycle accident,” Henderson said. “Losing my leg changed my life a lot. It gave me a lot of gratitude. I thank God every day for the loss of my leg because of the many blessings that have come out of it.”

 

Henderson has fully recovered and now wears a prosthetic leg. She said Bambi went through a lot of things she had to in life, so she adopted Bambi that day.

 

Henderson said she got a sign from God that this adoption was meant to be when she was filling out the adoption paperwork and saw Bambi’s birthday was the same day as hers, Aug. 28.

 

Bambi will be putting her newly corrected legs to good use. Henderson is a volunteer coordinator for a Gentiva Hospice.

 

She is training Bambi to be a pet therapy dog for hospice patients. She will be the first dog in that hospice’s history to meet with patients.

 

“I’m so glad that they didn’t give up on Bambi here,” Henderson said as she left the shelter.

 

To see the Humane Society’s YouTube video of Bambi, before and after her treatment click here

Copyright 2010 by WYFF4.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

 

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Study: Parents Weigh Hastening Death for Cancer Children – TIME

Getty

Watching a child suffer from a fatal illness is undoubtedly one of the greatest agonies a parent can face. Less discussed, however, are the lengths to which a parent may be willing to go to end such pain.

An intriguing new study led by doctors at the Dana-Farber Cancer Institute in Boston aimed to explore that question through a series of interviews conducted with 141 parents whose children had died of cancer. The study reports that 19 parents said they had thought about asking a doctor to hasten their child’s death and that 13 parents actually discussed it with caregivers. When asked by the study authors, an additional 34% of the parents said that in retrospect, they would have considered intentionally ending their child’s life if the child had been in uncontrollable pain. “The fear of pain is the critical factor for parents with regard to hastening death,” says Dr. Joanna Wolfe, one of the study’s authors and the director of pediatric palliative care at Dana-Farber and Children’s Hospital Boston. (See TIME’s photo-essay “Cancer Survivors’ Inspirational Stories.”)

The study highlights the difficulty in treating dying children. Parents find it intolerable to witness their child in pain. Yet few parents, understandably, wish to concede that their child’s illness is incurable. And that reluctance, combined with an uncertain outlook for many pediatric cancers, makes it much more difficult for caregivers to map out end-of-life treatment plans for seriously ill children. “An uncertain prognosis should be a signal to initiate, rather than to delay, palliative care,” wrote the authors of a 2008 study conducted at the University of California, San Francisco, Children’s Hospital, on pediatric palliative practices, but because of parents’ and caregivers’ hesitation to talk about such difficult questions, the authors added, “many dying children still do not receive palliative care and may suffer needlessly.” (See pictures: “The Landscape of Cancer Treatment.”)

The Dana-Farber research is the first of its kind. Part of an ongoing, larger examination of pediatric palliative care, the survey asked the parents about their attitudes toward hastening the death of their children (by the time of the study, the children’s deaths had occurred between one and 10 years earlier) as well as their more current reactions to two hypothetical vignettes about children with fatal cancers. One vignette involved uncontrollable pain at the end of life, while the other involved irreversible coma. In both situations, the parents became more likely to endorse hastening death as the level of the children’s pain increased. The likelihood of endorsement was also affected by race, religion and socioeconomics, with white or non-religious parents being more likely to say they would consider hastening death. “Parents who identified as more religious were less likely to admit they had such thoughts [of hastening death],” says Veronica Dussel, a Dana-Farber research fellow and lead author of the study, which was published on Monday in the Archives of Pediatrics & Adolescent Medicine. “Parents with higher incomes were more likely to say they had.”

The study was small, and the children of the parents who participated were treated at three hospitals (two in Boston and one in Minneapolis–St. Paul), which does not lend much statistical power to its findings. But given the considerable social stigma about euthanasia in the U.S., where only two states, Oregon and Washington, have legalized physician-assisted suicide, researchers think that the percentage of parents admitting to having thoughts about hastening death is probably lower than reality. (See how to prevent illness at any age.)

The results suggest that discussions about hastening death in pediatric patients occur with about the same frequency and among the same demographic groups as euthanasia deliberations by family members of adult terminal patients. But in many cases, the family may choose different approaches depending on the age of the patient. Terminally ill adults’ pain, for instance, is often alleviated through morphine-induced sedation — what is known as palliative sedation. Often, palliative sedation results in unconsciousness, and may also be accompanied by withdrawal of life-sustaining treatments — a legal option for end-of-life pain relief. But parents of young children are much more reluctant to consider this approach. “For parents, every minute that their dying child is alert and awake is precious,” says Wolfe, who cautions that the study’s results reflect instances in which there was 100% certainty a child would die soon. “So while we have legal options to control pain and make sure patients are pain-free, some are not viable for parents.” (See “The Year in Health 2009: From A to Z.”)

The study’s authors note, however, that an overwhelming number of the parents said they would consider intensive symptom management to control their children’s pain. This treatment involves increasing the dosage of medications to control pain, while accepting that it may increase the risk of sedation or breathing difficulties. The authors say such alternatives may be raised with parents who are trying to determine how to treat their dying child. (Comment on this story.)

In all cases, talking early on about measures to treat pain can help ease a family through a child’s death. Wolfe emphasizes that discussing end-of-life options should never be seen as giving up. “Caregivers must create opportunities for parents to discuss their hopes but also their worries and fears about losing a child,” she says. “For all involved, the healthiest long-term path is, Let’s hope for the best but plan for the worst.”

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A look at the new field of palliative care | Philadelphia Inquirer | 02/28/2010

First in an occasional series.

Mary Tole, 74, a vibrant, independent woman until last spring, lay in an intensive care bed at Abington Memorial Hospital in mid-September. For six heartrending weeks, her family had watched as she spiraled downward – no longer able to recognize her daughters, control her bladder, or even swallow.

Her family now faced difficult choices, and doctors asked the relatives to meet with the hospital’s palliative care team.

Mary Tole’s family, like most Americans, had no idea what a palliative care team was, or what the meeting would be about. The family had heard the noise all summer in the media over "death panels" and "pulling the plug on Grandma."

Was that what this was?

One brother, Greg Smith, 53, of Glenside, didn’t want to go to any meeting that morning, but his wife pushed him. "They’re going to pull the plug," he worried, "and everything’s going to be over."

Another brother, Bob Smith, 64, of Douglassville, Pa., feared doctors had called the meeting "to plan her final days."

Diane Dietzen, medical director of the palliative care team at Abington, led Mary’s two brothers, two daughters, and a sister-in-law away from the sterile ICU and into a family lounge, where they sat in a circle, on a sofa and comfy chairs, as if in somebody’s living room.

Dietzen shut the door.

The rise of palliative care

Ten years ago, palliative care teams were just beginning to form in a few American hospitals. This year, the 12-person team at Abington will hold 1,200 meetings with families like Mary Tole’s.

Her story – and others in this ongoing series – will document life in one hospital at a critical time.

Health-care spending could soon cripple the country. President Obama and Republicans alike say the system is unsustainable, but after a year of sausage-making, they can’t agree on legislation to fix it.

As Washington delays, many people who work in hospitals nevertheless know change is coming – and fast.

Abington, a large community hospital with 665 beds and 5,700 employees, lies smack in suburbia, and in many ways typifies a successful U.S. hospital.

It has flourished in the present system, adding a new wing almost every decade.

But admissions are down 8 percent in recent months, cuts of $3 million a month are being considered, and new chief executive officer Larry Merlis told the board last week that a drop in patients "appears to be the new norm" across the region.

Abington must grapple with new realities like everyone else. More procedures will be done outside its walls. More patients will get care at home. And more will come in without private insurance.

Palliative care is medicine’s response to the dismal way people have died. One purpose is to help patients and families make hard decisions when facing chronic illness or death.

The end of life is also when the use and expense of health care soars. Medicare spent an estimated $143 billion in 2009 caring for people in their last year. That is enough to provide health insurance to 35 million Americans for a year.

One question palliative care raises is this: How many Americans would want the expensive, all-out assault of intensive medicine if they understood all their choices and likely outcomes?

Talking through a tough time

Before the family meeting, Dietzen read Mary’s medical chart. She talked to specialists and the attending physician treating her, none of whom had ever assembled the family and given a complete picture of what was happening.

"Our goal is to do two things," Dietzen said, addressing Beth Anne Tole, 51, a daughter, who lived with her mother in Skippack, and assumed the role of primary decision-maker. "Help manage any pain your mother might be having, and talk about complicated situations. Get you answers to questions so you and your family can make decisions and go forward."

Bob Smith began by saying that he was told over the phone that his sister had a stroke last night, but that when he went down there, the nurse and doctor in intensive care said they didn’t know anything about it. "To me, somebody screwed up somewhere," he said.

There had been no stroke. But what became very clear, very quickly, was how frustrated this family was. In six weeks, doctors still could not diagnose what was wrong with Mary, what was causing her decline. The family was fixated on finding a diagnosis, and a cure.

No member was ready to consider withdrawing care, or using less aggressive treatments, and certainly not ready to think about death.

Dietzen gave them a brief summary of what she knew: Mary Tole had come into the hospital in August because she was confused and kept falling. Despite the hospital’s best efforts, she had inexplicably gotten worse.

"Now her docs are concerned she’s so weak from all the tests and treatments that she may not recover," Dietzen said. "Looks like she developed a new infection last night."

Dietzen also told the family that doctors were thinking of moving Mary to another room, that intensive care might not be the right setting.

"Where she goes, in what room – do insurance companies make that choice or do doctors?" Bob asked.

Dietzen assured him, "Doctors make that choice."

Dietzen told the family that it had a decision to make: Continue with treatments – MRIs and CAT scans, biopsies and antibiotics – trying to keep figuring out what was wrong, or change course and provide comfort measures. Just keep her comfortable for whatever time she had left.

The family also had to consider surgery to put a feeding tube in Mary’s stomach. Since she could no longer swallow, she would surely die without one.

"No one is going to come to you and say we should do comfort measures," Dietzen said. "The choice will be the family’s to make." She suggested the family ask: "Is this what she would want if the opportunity to get better is not what it was?"

Bob asked, "Can they do something to see how her brain is now, if she knows what’s going on?"

Dietzen said that they had already done so many tests, and that the best way was for doctors to examine her at the bedside and assess.

"All of our fears are, ‘Is she in there, realizing?’ " Greg Smith said.

Doctors feel "she’s not able to process things," Dietzen told the family. "That’s a horrible thing to think about."

Dietzen spoke softly, choosing her words carefully. She and her colleagues have been trained to give families information in ways they can manage it. She loves thinking about how to convey information to a family, anticipating the reaction, and being honest but not insensitive.

Bob: "I know she wouldn’t want to lay there like that."

The family continued to vent.

"When are we going to find the answers – during the autopsy?" asked Beth Anne.

Dietzen said doctors had been frustrated themselves.

"I don’t mean to say this is like House, but is there a network they can go to and say, ‘Have you ever seen anything like this?’ " Bob asked.

"That’s exactly what our docs here have been doing," Dietzen said. "They’ve reached out to docs at Temple and Penn."

Dietzen pointed out that Mary was "full-code right now," which meant the hospital staff would try everything it could to revive her should her heart stop – chest compressions and breathing machines.

Even though the family still wanted doctors to use all their medical wisdom and technology to figure out what was wrong with Mary and to cure her, "we don’t want her to be resuscitated," Beth Anne said. "We don’t want her laying there hooked up to all the machines to say she’s still alive. She wouldn’t want that."

"So are we talking days or weeks or what?" Greg asked.

"We don’t know enough," Dietzen said. "Not likely to be days. More likely to be gradual."

Dietzen had seen enough patients in this condition to know that most do not survive. But some do. Mary Tole was unusual in that doctors weren’t certain what was wrong, and couldn’t be sure of how her condition would progress.

Dietzen, 48, who graduated from Swarthmore College and the Temple University School of Medicine, reiterated that the family was not under any pressure to make an immediate decision, and the choice would be its to make.

She advised, "I think at this point, it’s ‘look at things a day or two at a time.’ "

The room was filled with blank faces. This was clearly the first time the loved ones had come together, rather than in shifts, and been confronted with the reality that 74-year-old Mary Tole, their mother, sister, and sister-in-law, who loved to garden and go to Phillies spring training and eat apple pie, who supported herself as a secretary for 27 years after her husband died young, might well be at the end of her life.

They heard and processed, but weren’t ready to accept.

"This just sucks," said Beth Anne.

She changed the direction of the conversation, which happens in almost every family meeting, and began telling the team about her mother.

"She lives with me," Beth Anne told Dietzen and Sue Kristiniak, a nurse and team administrator who was also at the meeting. "She wasn’t an elderly woman. She took care of her own mother, my grandmother, who lived with us until she died two years ago. She never sat still. Cleaning the house, yard work. She did for everybody. This is not her."

"You figure you go into the hospital and get fixed and go home," Bob said.

This, of course, is the expectation of many Americans.

"Makes you feel so helpless," Bob said.

"I think we’re all feeling that in this room," said Kristiniak.

"We’ll continue to talk to you every day," said Dietzen. "Try to use as a guideline what kind of care would she like to have."

The meeting ended after an hour. Doctors would continue to treat aggressively. The one exception would be to let her die if her heart stopped.

"It gave you a chance to vent," said Greg Smith, after the meeting. "You feel a little better. It has been very frustrating."

"I thought it was a death panel. I really did," he said. "I thought they’re going to pull the plug and everything’s going to be over."

Now that he understood palliative care, he felt the team should have gotten involved much earlier.

"In a situation like this, it would have helped us put things in perspective all along," he said. "It was really nice to have one doctor explain everything. At least we feel like we have their support."

Out in the hallway, Dietzen said she was not upset by the family directing its anger at her. "They needed to," she said. "Clearly that was the purpose of the meeting today. We needed to acknowledge everybody was frustrated."

She felt the palliative care team had made its point. "The message," said Dietzen, "is they have to stop thinking about the diagnosis and start thinking about what’s best for her."

The origins and the goals

Palliative care took root 10 years ago – with three catalysts – said Sean Morrison, director of the National Palliative Care Research Center at Mount Sinai School of Medicine in New York.

One was a famous study in medical circles, published in 1996, known as the SUPPORT study, that showed Americans often died in pain, their wishes for how they’d like to end their lives unknown or ignored.

The second trigger was Jack Kevorkian.

"That made people, particularly the medical profession, say, ‘My God, we should be able to provide a better alternative than assisted suicide to people with chronic illness,’ " said Morrison.

The third was millions of dollars in grants, particularly from the Robert Wood Johnson Foundation and George Soros’ Open Society Institute, to create and train palliative teams.

Between 2000 and 2006, palliative care programs more than doubled, from 632 programs to about 1,300. About 53 percent of all hospitals with more than 50 beds have a program.

About half the hospitals in the area have some kind of team, even though it might be a single nurse or social worker, said Dietzen, who helped organize a regional group.

Abington’s team was formed in 2002 and averages 25 meetings a week. Team members like Dietzen will spend an hour with patients and families – repeatedly if necessary – helping them understand their choices and decide on the path that’s right for them.

"The key question is, ‘What do they want?’ " said Morrison. "For people with really complicated diseases, what they want varies dramatically."

The aim of palliative care, Morrison said, is to understand a person’s goals and values and match those with the treatment.

Once they understand, he said, patients often choose the less aggressive path. He said research had shown that palliative care can dramatically improve patient satisfaction – and, by avoiding unwanted and expensive treatments, save an estimated $6 billion a year.

A second meeting

Two weeks after the first meeting, Dietzen and Kristiniak met again with Mary’s family.

The family had continued with aggressive care, including putting a feeding tube in Mary’s stomach.

A few days earlier, Beth Anne Tole had gone into the hospital room to find her mother choking on the Osmolite nutrition that was being pumped into her stomach through the feeding tube.

The stomach, too full, forces the excess fluid the only place it can go: up the throat. But unfortunately, in her weakened condition, Mary Tole didn’t have the strength to swallow, and choking was one of the many risks of a feeding tube.

The palliative care team had explained to Beth Anne that every treatment has a burden and a benefit, and families should weigh one against the other. With a feeding tube, there was a risk that Mary would choke or inhale the fluid into her lungs and get fatal pneumonia.

Mary’s older daughter, Roberta Kendra, is a corporate director of a home health-care agency in Tuckerton, N.J. She is well familiar with the risks of life on a feeding tube. And Greg’s wife, Donna Smith, is a nurse at Abington. But even their experience didn’t make decision-making much easier.

"Looking at her as a nurse," said Donna, "I knew the outcome wasn’t going to be good."

But Donna couldn’t look at this as a nurse. "Mary’s been like a mother to me," she said. "This is killing me."

This meeting lasted another hour, and was similar to the earlier one – more questions, more frustrations over the lack of answers, but a grudging awareness that Mary might be dying, and that comfort measures, such as hospice care, might be the best choice.

All of them had been thinking this, but none had been willing to say it, and found some relief in having a chance to say it here, and express this fear.

But Beth Anne knew her mother had no chance of survival, much less recovery, without nourishment from a tube.

Beth Anne said flatly that she wasn’t ready to make such a decision to give up and go with hospice, at least not yet, and everyone else in the family was deferring to her to give the final say.

The right to decide

Why does the family get to choose?

"We’ve decided as a society that people’s autonomy about the very end of their lives outweighs our values about society’s expenditure of resources," said Dietzen.

Time and again at Abington, patients were receiving expensive and intensive medicine when death was near, and this was because no one in the family had made a decision to stop.

And nobody made them stop.

"We’ve never done that as a society, and individual doctors can’t do that in the absence of a societal imperative to do that," Dietzen said.

But autonomy can lead to futility.

Peachy Viviano, a nurse at Abington, tells the story of one nurse "who felt no better than a concentration camp guard" because she was inflicting pain, month after month, on a woman being kept alive by ventilator, who was curled up in a fetal position, completely unaware, except to writhe and moan at even a nurse’s touch.

But the family wanted full treatment, so that’s what the woman got.

"We can say this is futile care," said Maurice Gross, another palliative care doctor at Abington, "but if somebody is not ready to accept that, our society does not approve pushing somebody to do that."

"We see a lot of folks with no trust," he added. "They were denied access to good medical care for so long that when they do have it, along with decision-making power, they don’t want to surrender it."

Molly Langford, a nurse practitioner on the palliative care team, said too many families continued with treatments because they felt guilt letting go.

She believes doctors, especially in primary care, should be more involved, more influential, in the decision-making.

"The doctor," she said, "should be saying to the patient, ‘Even though we can do this, we shouldn’t do this. Your loved one has a terminal illness we can’t make better.’ Someone has to step into the craziness and say, ‘Even though the treatments are out there, they’re not appropriate because they create suffering.’ Nobody will do that, and it’s sad."

Exhaustive tests

So this is what doctors did for Mary Tole.

Dietzen summarized:

Mary was admitted Aug. 16 for confusion and falls.

Within two days, she had an MRI, a CAT scan, and a spinal tap, revealing "inflammatory cells" in spinal fluid of "unclear origin."

In the next eight weeks, as her condition worsened, Mary had six spinal taps, and each time the fluid was cultured to look for something different, from bacterial tuberculosis to fungal infections – and all cultures were negative. Many cultures took weeks to get results.

She had nine MRIs of her brain, a cerebral angiogram, CAT scans of other parts of her body, a bone biopsy of the spine to look for bone infection, and a brain-lining biopsy.

She had multiple blood cultures testing for infection.

She was treated for bacterial meningitis, tuberculous meningitis, fungal meningitis, and vasculitis. Doctors also thought she might have cancer, and family members said doctors had told them that they tested Mary for HIV, the virus that causes AIDS, and even considered mad cow disease.

Surgeons placed a stent in her skull, with a tube running all the way into her stomach, to drain excess cerebral spinal fluid, an abundance that doctors couldn’t explain.

She was seen by neurology, neurosurgery, infectious disease, oncology, rheumatology, ophthalmology, palliative care, and a primary medical team.

The ‘death panel’ hysteria

In July, Sarah Palin, on her Facebook page, called Obama’s health-care reform plan "downright evil." She wrote:

"Who will suffer the most when they ration care? The sick, the elderly, and the disabled, of course. The America I know and love is not one in which my parents or my baby with Down syndrome will have to stand in front of Obama’s ‘death panel’ so his bureaucrats can decide, based on a subjective judgment of their ‘level of productivity in society,’ whether they are worthy of health care."

Days later, U.S. Sen. Charles Grassley, an Iowa Republican, added to the combustion.

"In the House bill, there is counseling for end of life," Grassley told an Iowa crowd Aug. 12. "You have every right to fear. You shouldn’t have counseling at the end of life. You should have done that 20 years before. Should not have a government-run plan to decide when to pull the plug on Grandma."

Grassley later apologized for his remarks.

Even though a health-care overhaul has stalled in Washington, the House plan would allow family physicians to bill Medicare once every five years for a conversation with a patient – which would be purely optional – about one’s choices and preferences at the end of life.

The Senate bill includes no such provision. Morrison, the national palliative care expert, believes this omission is "absolutely" a casualty of the death-panel hysteria.

"There certainly should never have been a controversy," said Dietzen. "The objective was to provide reimbursement for primary-care docs, who are the people who should be having these conversations, to have the time and the incentive to sit with a patient and have this conversation.

"And it seems weird to say there would need to be a financial incentive for that. Primary-care doctors should do that. But . . . a primary-care doctor can’t spend hours for those conversations and expect to keep his doors open and pay a staff."

Meg McGoldrick, the chief operating officer at Abington, said palliative care was one of the most vital services at the hospital, one of the most appreciated by patients.

"We spend all this money in the last couple months of life, and it’s hard to create quality of life for people," McGoldrick said. "Look at the patients, the elderly patients that we have on ventilators upstairs . . . who are never going to come off the ventilators. What are we doing here? That’s what palliative care wants to do. They want to talk to people about the risks and benefits of going forward with treatment and understand what they really want out of the last days of their life or years of their life.

"And to characterize that as ‘death panels’ is despicable, absolutely despicable. This is a wonderful service that we in health care meet the individual and family’s needs. I’m not trying to tell people what to do. We’re trying to explain the options."

A mysterious awakening

On Sunday, the 11th of October, after eight weeks in the hospital, Mary Tole woke up.

"Oh, my God," she said when daughter Roberta Kendra, Beth Anne’s sister, entered the room. "Look who’s here."

Beth Anne came in, showed her the photo album, and Mary knew everybody in it.

After a few days of clarity, Mary grew foggy again. But she was still more alert than before.

Returning from a vacation, Dietzen went to check on Mary. She was in a wheelchair, in her doorway, under a blanket, but up and out of bed for the first time in months.

"Hi, Mrs. Tole," Dietzen said. "Good morning."

"Good morning," Mary responded.

"How are you feeling today?"

"I’m feeling OK."

"Tell me a little about what’s been happening in the hospital."

Mary didn’t answer.

"You’re in the hospital," Dietzen explained. "Do you remember how you got here?"

"I fell down at home."

"Do you remember much?"

"No. I was fine when I went to bed, and when I got up in the morning, bam."

"And when was that?"

"Oh, boy," said Mary. "April 16th or something."

"You came in August, and it’s October now," Dietzen said. "You’ve been in a couple months."

Silence.

"Doctors have spent a lot of time trying to figure out what’s wrong," Dietzen told her. "You got very confused and very weak. You seem a little stronger now, which is good."

Dietzen also asked her, "What would you like to do now?"

"Go home," Mary said.

The stunning cost

The family still doesn’t know what was wrong with Mary or why she got better. And it likely never will.

But on Oct. 22, Mary was discharged from Abington.

She had spent 10 days in the ICU and 57 days on the regular hospital floor, and her medical record, in the Abington computer, was 5,771 pages.

The hospital charges were $775,636.70. Medications alone were more than $180,000.

But such charges are rarely paid in full. Insurers negotiate big volume discounts with hospitals. Mary had insurance coverage through a Medicare Advantage Plan, Personal Choice 65, which paid Abington $95,092.71.

Mary owed the hospital a $900 co-payment.

These were all hospital charges. Physicians bill separately. The doctors working on Mary Tole, who are employed by Abington hospital, billed for about $60,000 in fees. Insurers paid $10,900.

In particular, the palliative care team visited Mary and her family 13 times, and insurance reimbursed Abington hospital $854.90 for the team’s time.

The biggest payout was $201 for that first hour-long consult.

"Hospitals, physicians, and industry are reimbursed for procedures and tests," said Morrison, the national palliative care expert. "We get paid for doing and offering more. We don’t get paid for having conversations and coordinating care. . . . At present, palliative care teams reduce expenditures but don’t create revenue."

The palliative care team costs Abington Memorial Hospital twice what it generates in revenue. Total staff costs for the team in fiscal 2009 were $563,231, and total reimbursements from insurance companies and Medicare were $272,000 with $58,108 still outstanding, according to Kristiniak of the palliative team.

Kristiniak said it was difficult to measure money not spent on days in the ICU when a patient elects to go with comfort care, or a family decides to withdraw a ventilator.

But the National Palliative Care Research Center has done studies, and found that hospitals saved $279 to $374 a day for palliative care patients, and from $1,700 to $4,900 per hospital stay.

Morrison said that if America were better at palliative care, at giving people the endings they want, it could save billions, and never need to deny care to expensive patients like Mary Tole because of cost.

He sees that as a win-win.

"The data – and my clinical experience – suggest that when patients and doctors spend the time to talk about their values and goals and the likely outcomes of proposed treatments," Morrison said, "most – but not all – will opt against a trial of all life-prolonging technologies available."

The continuing struggle

Mary left Abington and went to a nursing home – Rittenhouse Pine Center in Norristown – to begin rehabilitation.

Upon admission, Mary weighed 84 pounds.

Her family hoped that she would regain strength, get therapy, even begin to swallow and eat again, and eventually go home.

This reporter visited a month later. An occupational therapist was coaxing Mary to sit up in bed, by herself.

"Give that foot a nudge," said the therapist, Beverly Gordon.

"Yeah, I know," said Mary. "I have to get there."

"You’ll get there easier if you put that leg over the edge. . . . You can do it. Give it a shove forward."

"It doesn’t want to go."

"Use your muscles."

"I don’t have any muscles."

Speaking of the therapist, Mary added, "Oh, my God. I tell you, she’s tough."

Mary was still on a feeding tube, still so weak and unable to swallow, but her mind was sharp again. And once she sat up, she worked on tasks to improve her strength and dexterity.

She took clothespins off a piece of plastic, and put them back on.

She put together a little puzzle with blocks, trying to assemble them so the image of a pig was formed.

"I don’t know where this guy’s head is," she said, looking at the puzzle. "I feel like I’m in kindergarten."

Her hands shook as she held and fumbled with the blocks.

"She had such an overall total body weakness," said the therapist. "She still shakes."

Moments earlier, Mary signed a birthday card to her granddaughter, her first time holding a pen since last spring. She wrote, "Love, Grammy."

Medicare would pay for most of the cost of Mary’s nursing home stay for up to 100 days. The family’s hope was that before that, Mary would be strong enough to go home, which she shares with her daughter.

Even though Mary was coherent now, nobody in her family had explained to her what she and they had been through, how they had wrestled with decisions whether to stop aggressive treatment, whether to insert a feeding tube, whether to let her die.

A reporter explained much of this to her, and she listened intently.

"I am happy with the decision they made," she said.

"So we did OK?" Beth Anne asked her.

"You did fine."

When told of the hospital charges, and ultimate reimbursement, mother and daughter dropped their jaws. Mary was grateful to be alive, but shocked by what it cost.

"That money’s unbelievable, isn’t it?" Mary said later.

When Mary Tole left the hospital, she and her daughter were given living wills to complete. Neither will had been touched.

At Abington, about half the patients consulted by palliative care have living wills. The wills help as conversation starters, giving decision-makers some sense of what the family member might want, although a living will rarely addresses a patient’s specific and complex predicament.

Wills are most valuable to palliative care teams because they identify a decision-maker.

Mary was still at significant risk of infection, pneumonia, and finding herself back in the hospital, facing those same critical questions: Would she want a ventilator or aggressive medicine?

There was also a possibility that she would never recover enough strength to walk, or to eat well enough to remove the feeding tube, or be able to go home.

Sue Kristiniak posed a very hard question: If Mary ends up facing years in a nursing home, which she dreads, did her family make the right decision after all in agreeing to aggressive measures?

The answer, ultimately, boils down to individual preference. What would Mary Tole, or anyone in her position, want? Some would regard life in a nursing home, on a feeding tube, as torture, while others would cling to it.

The road back home

On Thanksgiving, Beth Anne smuggled in some pumpkin pie to the nursing home, and Mary forked down four heavenly bites.

And that Saturday, Beth Anne took Mary home for the day. Mary was nervous at first, and kept saying she’d better get back. She was afraid of falling.

Beth Anne took her mother home almost weekly through December and into January. Over the Christmas holidays, when the entire extended family visited, feeling everyone’s love, being back in her home, even if just for an afternoon, Mary became overwhelmed with emotion, and cried.

In January, Mary needed the feeding tube only at night in the nursing home, and was eating food during the day with a knife and fork.

By mid-month, she was up to 96 pounds, and could even transfer herself from bed to wheelchair, and wheelchair to toilet.

But soon she started vomiting daily. She got fuzzy again, and Beth Anne began to worry about a relapse. Doctors wanted more CAT scans and X-rays, and one day, when Beth Anne was wheeling her mother after a test, her mother said, "Where’s Beth Anne? We can’t lose Beth Anne."

Beth stopped the wheelchair, walked around, and looked directly at her mother. "I’m right here," she said. "I’m Beth Anne."

"No, you’re not."

Mary was soon herself again, and promised Beth Anne she wouldn’t return to how she was in the fall, completely lost, but Beth Anne knew her mother had no control over that.

Was whatever nearly killed her coming back?

The 100th day in the nursing home – and final one covered by Medicare – was Friday, Jan. 29.

On Saturday, Beth took her mother home.

Mary was so happy to be where she has lived for more than 40 years, and scared at the same time. Scared of falling, and for good reason. On Monday morning, home only two days, she pulled herself out of her wheelchair, leaned on a bedpost, tried to make her bed – and fell to the floor.

Luckily, she was not hurt. Beth Anne came in and helped her up, and told her mother for the time being, just try and make the bed from the wheelchair.

"I want to walk," said Mary. "Do the things I used to be able to do."

Since Mary still wasn’t eating enough, six times a day Beth Anne had to take a small can of liquid nutrition and pour it in a syringe and push it into her mother’s belly, through the feeding tube. "It feels weird," said Mary.

Beth has worked at Acme for more than 30 years, and needed to go back to work in two weeks. She was hoping her mother would be strong enough by then to leave her alone, even for part of the day. If not, she’d need to cobble together something with family members and hired help.

The good news was that Mary could sit on her couch in her living room, stroking her 22-year-old cat, next to her beloved Hummel ceramic figurines acquired over a lifetime, and look out her picture window at the peaceful landscape. It took a remarkable effort by her, her family, and the health-care system to get her back there.

Finally, at home, and on that couch, she completed her living will, first given to her months ago by Abington Memorial Hospital. She wouldn’t want her heart restarted, and she wouldn’t want a breathing machine. But other than that, she’d like whatever aggressive measures were necessary to keep her alive. And if she is incapable of speaking for herself, no surprise – let Beth Anne make the call.

Beth Anne also filled out a living will. Interestingly, when it came time to designate someone to speak for her, she designated two people – her sister and her sister-in-law – and they must agree. This, of course, could present a problem in crisis. What if they can’t agree?

But after what she’d been through, Beth Anne felt the pressure was just too great to put on one person. 

Contact staff writer Michael Vitez at 215-854-5639 or mvitez@phillynews.com

Postscript: On Feb. 8, Mary Tole’s feeding tube was removed at Abington, and she has been eating well. "I hope by the next snow, my mom is ready to shovel," said Beth Anne. "My back sure could use a break!"

 

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